Customer Satisfaction: Have We Missed The Mark?
The first job I ever held was as a floor attendant at a women’s boutique. To date, it remains to be the job I’ve held in fits and spurts for the longest while paying my…
Memes, Oh How We Love Thee!
I must admit that my love for memes is a newfound addiction. It unwittingly crept up on me during the global timeout. Pre-pandemic, I was one of those old cronies who thought memes were low…
Reflections on Representation & Brand Blunders
Reflections on Representation & Brand Blunders At the start of each year, my daughter and I hedge bets on what we think will happen in the course of that year. We have a couple of…